Returns & Refunds

Conditions for Returns

1. The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
2. The product must include the original tags, user manual, warranty cards, freebies and accessories.
3. The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Popy Library packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.
4. While you return the item at our hub, please collect the Popy Library Return Acknowlegement Form from the Hub and fill it in by yourself. Keep one copy to yourself and we will keep another copy of it for the record.

Note: It is important to indicate the order number and return tracking number on your return package to avoid any inconvenience/delay in process of your return (7 to 10 working days).

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Refund Types

Popy Library will process your refund according to the following refund types
1. 1. Refund from returns - Refund is processed once your item is returned to the warehouse and QC is completed (successful). To learn how to return an item, read our Return Policy.
2. 2. Refunds from cancelled orders - Refund is automatically triggered once cancelation is successfully processed.
3. 3. Refunds from failed deliveries - Refund process starts when the item has reached the seller. Please take note that this may take more time depending on the area of your shipping address. Screen reader support enabled.
4. 4.The customer will get the refund within 7 to 10 working days on the original payment method.